This error usually occurs when the the computer can’t access the printer due to changes in the printer driver or network. The error can also be caused by a corrupt picture in the template.
Start by creating a new printer binding, you can see how here
If you can print other templates or products the error might be caused by a corrupt picture. Perform the following steps:
- Exit Shoppa
- Open the Windows start menu and type %appdata% and press Enter
- Open the “Shoppa” folder within %appdata%
- Find the folder with the name “cache”
- Delete the cache folder
- Start Shoppa
This process should result in Shoppa downloading a new picture when printing which should resolve the issue.