1. Home
  2. Knowledge Base
  3. Shoppa software
  4. Printer could not be accessed

Printer could not be accessed

This error usually occurs when the the computer can’t access the printer due to changes in the printer driver or network. The error can also be caused by a corrupt picture in the template.

Start by creating a new printer binding, you can see how here

If you can print other templates or products the error might be caused by a corrupt picture. Perform the following steps:

  1. Exit Shoppa
  2. Open the Windows start menu and type %appdata% and press Enter
  3. Open the “Shoppa” folder within %appdata%
  4. Find the folder with the name “cache”
  5. Delete the cache folder
  6. Start Shoppa

This process should result in Shoppa downloading a new picture when printing which should resolve the issue.

Was this article helpful?

Related Articles

Need Support?
Can't find the answer you're looking for? Don't worry we're here to help!
RAISE A SUPPORT TICKET