1. Home
  2. Knowledge Base
  3. Shoppa software
  4. Error: Shoppa was not installed correctly, unable to run
  1. Home
  2. Knowledge Base
  3. General
  4. Error: Shoppa was not installed correctly, unable to run

Error: Shoppa was not installed correctly, unable to run

This error is displayed when starting Shoppa. This error is caused by unfulfilled system requirements or not being able to access the local database.

To resolve the issue for Shoppa 2:

  1. Uninstall Shoppa from the Control Panel
  2. Download the installation media from: www.shoppa.com/webftp/Shoppa.exe
  3. Right click the file and choose “Run as administrator”
  4. Go through the installation
  5. Start Shoppa as administrator and use your account to login

To resolve the issue for Shoppa 3

  1. Uninstall Shoppa from the control panel
  2. Download the installation media from: www.shoppa.com/webftp/Shoppa3.exe
  3. Right click the file and choose “Run as administrator”
  4. Go through the installation
  5. Start Shoppa as administrator and use your account to login

If these actions do not resolve your issue, please reset your database. Find out how: Reset Database

If performing a database reset does not resolve the issue, please contact your IT support for assistance.
You can find our system requirements here: System Requirements

Was this article helpful?

Related Articles

Need Support?
Can't find the answer you're looking for? Don't worry we're here to help!
RAISE A SUPPORT TICKET