Shoppa is installed as an application on every computer that will print signs. The installation media is provided through a preconfigured installation package or an installation link. To be able to run Shoppa, the system requirements must be met. The DotNet Framework 3.5 and Microsoft Redistributable programs are included in…
Minimum System Requirements Windows 7 or later, with the most recent service pack applied Microsoft .Net 4.7 Framework installed with the most recent service pack applied Dual Core 2.4GHz or greater processor 0.5 – 1 GB1 available hard disk space per Shoppa user 2048 MB available RAM for Shoppa to…
All digital signage units must be installed in a common subnet with the followingcharacteristic DHCP is available DHCP assigns at least one DNS server UDP Broadcast is available In addition to this, the Director must have access to the internet at the ip-ranges 52.236.20.80/29 217.119.170.56/29 Network Load The amount of…
Failed to download is an error which can occur when a synchronization has failed and Shoppa was unable to continue. Perform these actions to resolve the issue: Close every active Shoppa client Restart the client If the problem still occurs, delete the database. Learn how to perform a database reset…
This error is displayed when starting Shoppa. This error is caused by unfulfilled system requirements or not being able to access the local database. To resolve the issue for Shoppa 2: Uninstall Shoppa from the Control Panel Download the installation media from: https://start.shoppa.com/Account/Login?ReturnUrl=%2fDownloads Right click the file and choose “Run…
When Shoppa shuts down at the “Testing connection” stage of the startup it is most often caused by insufficient user rights when upgrading to a new version. To resolve this issue Shoppa needs to be started with administrative rights. • Right click the Shoppa icon and click “Run as Administrator”…
Your display resolution together with any applied scaling determines the size of text and objects on your screen. Shoppa will try to match and adapt to the resolution and scaling set in Windows.However, in certain instances this will make certain elements within the Shoppa client display with the wrong size….
If you have lost your user information you can reset your password to regain access to your account. Reset your password 1. Open Shoppa 2. Click Forgot your password? 3. Enter the email address registered to your account and click Ok 4. An email should now have been sent to…
If you have a large format printer which supports formats such as A2 you will need to create a binding. In certain cases the format that is available within Shoppa is not compatible with the preset format within the printer driver. Shoppa will detect if the sign will fit on…
In Shoppa, you have the option to specify which printer, which paper format and which tray you would like to use when printing various print sizes.This setting is then saved to ensure that the sign will be printed correctly every time. If you do not specify a printer, Shoppa will…