Scaling & DPI

Your display resolution together with any applied scaling determines the size of text and objects on your screen.

Shoppa will try to match and adapt to the resolution and scaling set in Windows.
However, in certain instances this will make certain elements within the Shoppa client display with the wrong size. To solve this issue you may try the following solutions.

Please note that changes to display resolution or scaling will require a restart to be applied and we therefore advise you to restart your computer once you’ve applied any changes.

  • Lower the display resolution down to 1920 x 1080 in Windows Display Settings.
  • Change the scale of Windows in Display Settings to 100%
  • Right click the Shoppa icon and click “Properties”. Go to the “Compatibility” tab, click “Change high DPI settings”, then check “Override high DPI scaling behaviour” and select “System” in the list available below.

Was this article helpful?

Related Articles

Need Support?
Can't find the answer you're looking for? Don't worry we're here to help!
RAISE A SUPPORT TICKET