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Status: Waiting for Director

Problem: The screen displays the message ”Waiting for Director” for a longer period. 

Cause: The player has a network connection but cannot find a director in the network. 

Solution: Confirm that the director is connected to the network and turned on. Check network cable and whether network outlets are working properly. 

Solution: Confirm that the player and director is connected to the same network, IP-range and subnet. 

Solution: Confirm that a UDP broadcast is enabled (See system requirements). 

Solution: If none of this works, contact your Shoppa service provider to replace the player and / or director. 

Updated on 4 februari, 2021

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