Problem: The screen displays the message ”Waiting for Director” for a longer period.
Cause: The player has a network connection but cannot find a director in the network.
Solution: Confirm that the director is connected to the network and turned on. Check network cable and whether network outlets are working properly.
Solution: Confirm that the player and director is connected to the same network, IP-range and subnet.
Solution: Confirm that a UDP broadcast is enabled (See system requirements).
Solution: If none of this works, contact your Shoppa service provider to replace the player and / or director.