Pink window

Problem: One or more slides show a pink box across all or part of the screen. 

Cause: The pink boxes are intended to play a video, but the video could not be downloaded or the link/media was not supported. 

Solution: Verify that the video can be downloaded from the link.  
See the link and media requirements below: 

  • .Mp4 format 
  • H.264 / H.265 Codec 
  • The video must be on a direct link to the video file (No streamable content) 

Updated on 4 februari, 2021

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