Black screen

Problem: The screen is black. 

Cause: The screen is turned off or wrong source. 

Solution: Confirm that the screen is turned on and the source is correct.

Cause: The player has crashed or are having problems sending a signal to the screen. 

Solution 1Unplug the power cable and plug it in again. 

Solution 2: Unplug the HDMI cable and plug it in again. 

Cause: The player has material scheduled but has no material to show right now. 

Solution: If the scheduling is correct, no action. 


Problem:The screen is black when material with video URL is supposed to play. 

Cause:The video URL is broken and does not lead to a video. 

Solution: Verify that the video URL is correct and downloads a video. 

Problem: The screen is black even though the material is scheduled to play. 

Cause: The director may have the wrong time zone. 

Solution: Contact your Shoppa service provider to confirm that the director is set to the correct time zone. 

Problem: The screen is black, even though the material is scheduled to be played and the director has the correct time zone. 

Cause: The player’s channel may have a brighttime that says the screen should be in sleep mode. 

Solution: Contact your Shoppa service provider to confirm if the channel has a brighttime activated. 

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