Problem: The screen is black.
Cause: The screen is turned off or wrong source.
Solution: Confirm that the screen is turned on and the source is correct.
Cause: The player has crashed or are having problems sending a signal to the screen.
Solution 1: Unplug the power cable and plug it in again.
Solution 2: Unplug the HDMI cable and plug it in again.
Cause: The player has material scheduled but has no material to show right now.
Solution: If the scheduling is correct, no action.
Problem:The screen is black when material with video URL is supposed to play.
Cause:The video URL is broken and does not lead to a video.
Solution: Verify that the video URL is correct and downloads a video.
Problem: The screen is black even though the material is scheduled to play.
Cause: The director may have the wrong time zone.
Solution: Contact your Shoppa service provider to confirm that the director is set to the correct time zone.
Problem: The screen is black, even though the material is scheduled to be played and the director has the correct time zone.
Cause: The player’s channel may have a brighttime that says the screen should be in sleep mode.
Solution: Contact your Shoppa service provider to confirm if the channel has a brighttime activated.