Problem: The screen displays material that you have not sent to the player.
Cause: The player or a channel has an offline material playlist.
The offline material is playing when there is no material for the player to show or when the Director or player is offline.
Solution: Send material to the player. If it does not update to the material sent, contact your Shoppa service provider to confirm that the player and Director is online.
Cause: The player inherits material from a channel above your player.
Solution: Open the scheduler to see if there is material on a channel above your player.
If the material is on a channel that your account has created, you can delete the material.
If the material is on a channel that the headquarters has created, contact your Shoppa service provider.