This error occurs when your network can’t connect to the Shoppa services. The cause can include internet traffic being blocked by a firewall, instability of the network or a general service error.
Perform these steps if you experience the issue:
- Restart Shoppa to verify that it’s not a temporary issue
- Visit status.shoppa.com to see any current service outages
- If no outages are reported, click the help button in the error message and copy the contents
- Contact your IT support with this information
If your IT can’t detect any problems with your network, please raise a support ticket.