• Unable to change username

    If the username field is locked you will sometimes need to restart Shoppa to be able to change it and log into another account. To resolve the issue:  Click “Shutdown” Start Shoppa The username field should now be editable.

  • How to install and use Shoppa if you use macOS.

    Shoppa is an application built for Windows computers and does not work on MacOS. To properly install and use Shoppa on your Mac computer you will need to run Windows 10. We recommend that you use either Boot Camp which is a free application preinstalled on Mac computers or Parallels which…

  • Print Archive

    Shoppa saves your most recent prints for up to five days so that you can easily update the sign if you notice that you have made a mistake or if the price or product information has been changed.  When the print archive reaches 50 MB in size, signs are deleted…

  • Unable to initialize user settings from system

    This error displays when the user.config or the shoppa.exe.config within the installation folder cant be accessed or is locked by another process or user.  Please contact your IT-support for help and give them the information found within this article. If Shoppa has been installed with the default configuration, you can…

  • The local Shoppa information was broken and needs to be downloaded again.

    This message displays when Shoppa has found corrupt data within the local Shoppa database. Shoppa has removed parts or the entirety of the database and Shoppa needs to download the database again to be able to start.  Press OK to proceed. If this issue occurs multiple times over a short…

  • Restart required

    Database changes requires Shoppa to be restarted. This message displays when your account or data has been modified by Shoppa or your headquarters. This is usually caused by an update in a price list or a change in account permissions. Restart Shoppa to resolve the issue. If the issue appears…

  • Shoppa version is more recent than the maximum version allowed

    This error displays when you’ve installed a later version of Shoppa than the Shoppa version set for the account that you are logging in to. You will need to reinstall Shoppa with an older version to be able to resolve this issue. Follow these steps to resolve the issue: Exit…

  • The print is incorrectly rotated

    If the print is incorrectly rotated this is usually caused by the wrong format size within the printer or settings regarding the rotation within the printer driver. Shoppa has no print options regarding rotation so changes need to be made within the printer driver. When printing large format signs there…

  • Stuck loading

    During start up Shoppa will check if any data such as templates or pictures needs to be downloaded. If there is, Shoppa will start a download for this material before starting. If there is a large amount of data that needs to be downloaded this might take several minutes depending on…