• Shoppa 3 – Release notes

    Shoppa 3.0  New Features  A modernized user interface with less borders and area dividers. Better usage of vertical space.  Faster startup due to caching of tags.  Campaign recording got new more prominent place among templates. This will make them easier to find for the store. Also, a new workflow for creating…

  • No Products found

    If you are searching for products and ”no products found” appears it may be caused by active filter settings. To verify the filter settings you can click the icon next to the search bar.If the product you are searching for is in the product database it will show if you…

  • Manual

    Shoppa is the Signage Software that allows you to print signs for your store in an easy way.Our user manual will help you increase your knowledge of Shoppas software. To read our manual, please visit:https://www.shoppa.com/manual/

  • Error: Synchronization needed

    Synchronization needed is an error which can occur when a synchronization has failed for several days and Shoppa was unable to continue. Perform these actions to resolve the issue: Close every active Shoppa client Restart the client If the problem still occurs, delete the database. Learn how to perform a…

  • Greyed out campaigns and no products found

    Listed campaigns will be greyed out if Shoppa determines that no products should be shown based on your campaign product assortment in combination with the active search filter. This is usually resolved by changing the active search filter to “All products” and then reentering the campaign. This should show every…

  • Download Shoppa software

    To install shoppa, please start by downloading the correct installation media. Go to start.shoppa.com; Login with your Shoppa account Click Downloads Click the Shoppa link Once Shoppa has been downloaded, click the file to start the installation. Shoppa will install the required software Redistributable and then proceed to the Shoppa…

  • Advanced custom installation

    This is a guide to performing a customized installation of Shoppa, to fit your IT infrastructure.This guide is intended for IT-personnel. Before you begin please make sure that your system meet up to our system and network requirements. Installation Media Shoppa installation media is acquired via download link sent to…

  • Printing errors caused by Microsoft Update

    We have recieved reports about a variety of printing issues since the beginning of March. The errors range from the error message ”Printer can’t be accessed” to blank signs in Shoppa and objects or text missing on the printouts as well as not all signs being printed. Microsoft have described…

  • The screen displays material that you have not sent to the player

    Problem: The screen displays material that you have not sent to the player.  Cause: The player or a channel has an offline material playlist.  The offline material is playing when there is no material for the player to show or when the Director or player is offline.  Solution: Send material to the player. If it does not update to the…

  • Pink window

    Problem: One or more slides show a pink box across all or part of the screen.  Cause: The pink boxes are intended to play a video, but the video could not be downloaded or the link/media was not supported.  Solution: Verify that the video can be downloaded from the link.  See the link and media requirements below:  .Mp4 format  H.264 / H.265 Codec  The video must be on…