• Error: Synchronization needed

    Synchronization needed is an error which can occur when a synchronization has failed for several days and Shoppa was unable to continue. Perform these actions to resolve the issue: Close every active Shoppa client Restart the client If the problem still occurs, delete the database. Learn how to perform a…

  • Greyed out campaigns and no products found

    Listed campaigns will be greyed out if Shoppa determines that no products should be shown based on your campaign product assortment in combination with the active search filter. This is usually resolved by changing the active search filter to “All products” and then reentering the campaign. This should show every…

  • Install Shoppa

    To install shoppa, please start by downloading the correct installation media. Go to start.shoppa.com; Login with your Shoppa account Click Downloads Click the Shoppa link Once Shoppa has been downloaded, click the file to start the installation. Shoppa will install the required software Redistributable and then proceed to the Shoppa…

  • Advanced custom installation

    This is a guide to performing a customized installation of Shoppa, to fit your IT infrastructure.This guide is intended for IT-personnel. Before you begin please make sure that your system meet up to our system and network requirements. Installation Media Shoppa installation media is acquired via download link sent to…

  • Installation media

    To get access to the installation file for Shoppa and Mediablob,please visit http://start.shoppa.com/Downloads and login with your account.

  • Printing errors caused by Microsoft Update

    We have recieved reports about a variety of printing issues since the beginning of March. The errors range from the error message ”Printer can’t be accessed” to blank signs in Shoppa and objects or text missing on the printouts as well as not all signs being printed. Microsoft have described…

  • The screen displays material that you have not sent to the player

    Problem: The screen displays material that you have not sent to the player.  Cause: The player or a channel has an offline material playlist.  The offline material is playing when there is no material for the player to show or when the Director or player is offline.  Solution: Send material to the player. If it does not update to the…

  • Pink window

    Problem: One or more slides show a pink box across all or part of the screen.  Cause: The pink boxes are intended to play a video, but the video could not be downloaded or the link/media was not supported.  Solution: Verify that the video can be downloaded from the link.  See the link and media requirements below:  .Mp4 format  H.264 / H.265 Codec  The video must be on…

  • Black screen

    Problem: The screen is black.  Cause: The screen is turned off or wrong source.  Solution: Confirm that the screen is turned on and the source is correct. Cause: The player has crashed or are having problems sending a signal to the screen.  Solution 1: Unplug the power cable and plug it in again.  Solution 2: Unplug the HDMI cable and plug it in…

  • White text on blue background

    Problem: The screen displays the message ”Screen #1”, or another number.  Cause: The player is not registered in Shoppa.  Solution: Add the player to a channel.   Problem: The screen displays the player name.  Cause: The player has no material to show, neither now nor scheduled in the future.  Solution: Send content to the player with “Start playing now” or the scheduler.